A complete seven-module training system for auto repair shops that want to stop waiting for the phone to ring — and build a proactive outreach system that drives consistent, predictable revenue.
Module 1 — The BDC Mindset & Mission
Module 2 — The 5 Callback Types That Drive Revenue
Module 3 — The Callback Formula
Module 4 — Scripts & Presentation Mastery
Module 5 — Objections & Closing
Module 6 — Daily Operations & Workflow
Module 7 — Metrics, Revenue & Accountability
+ 2 Reference Libraries — Scripts & Objections
Course Access
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What's inside
7
Core modules from mindset to metrics
19
Callback scripts with branching paths
10
Universal objections — 3 responses each
6
KPIs that tell you the system is working
CMC Media · BDC Mastery: The Callback System
Welcome back.
Select a module to continue your training.
Facilitator view active — all coaching notes and session cues are visible in every module.
After live training: Use the modules to reinforce what you practiced. The script and objections libraries are your daily reference — keep them open on a second screen.
Self-study: Work through modules in order. Each one builds on the last. Don't jump to scripts before you've done the formula.
Workbooks for each module are available from your facilitator.